Refund policy
Returns & Refunds
We want you to love your Velora purchase. If you're not completely satisfied, here's how we can help:
- 30-day return window — Return any item within 30 days of delivery for a full refund.
- Condition — Items must be unused, in original packaging, and in resalable condition. For hygiene reasons, opened beauty and wellness devices are eligible for exchange or store credit only.
- Damaged or defective items — If your item arrives damaged or stops working within 30 days, contact us at veloraviral@gmail.com and we'll send a replacement at no cost.
- How to start a return — Email veloraviral@gmail.com with your order number and reason for return. We'll respond within 1–2 business days.
- Return shipping — Customers are responsible for return shipping costs.
- Refund timeline — Refunds are processed within 5–7 business days of receiving the returned item.